Call Center Services

At BPO Solutions,we have cutting-edge technology and robust infrastructure to manage all our projects efficiently. We are equipped with latest facilities like predictive dialler software, ACD, IVR, soft phone, voice logging and call recording in all our contact centres. The call centre services offered by BPO Solutions are divided under three main heads which are outbound, inbound and email/chat based services.

Our Outbound Call Centre Service include:

  • Telemarketing
  • Appointment Setting
  • Lead Generation
  • Market Research & Survey
  • Product Service promotion
  • Cross Selling and Upselling

Our Inbound Call Centre Service include:

  • Answering Service
  • Customer Service
  • Direct Response Marketing
  • Helpdesk Solutions
  • Inquiry Handling
  • Tech Support Services
  • Sales Lead Qualification

Live 24/7 Web Chat Support and Email Support

Email support and Chat support have now developed to become two most basic means of transmitting real-time essential data, thereby influencing customer relationships. This is the main reason why most businesses are willing to outsource their customer services like help desk support, technical support and complaint collection. Most non-voice support processes today integrate email support and chat support. BPO Solutions has trained manpower and resources to handle it effectively on your behalf.

Our Chat Support Service includes but is not limited to:

  • Marketing Services
  • Complaint registration and its resolutions
  • Technical problem resolution
  • Live customer support
  • 24×7 online support
  • Reliable source to get first-hand information of your services and products

Our Email Support covers diverse areas that includes but is not limited to:

  • Product Inquiries
  • Order Fulfilment
  • Order Taking
  • Feedback or response to inquiry
  • Query resolution
  • Troubleshooting for services and products
  • Payment Inquiries and documentation
  • Query Resolution
  • Product or Service information requests
  • Customer guidance in collecting data